Pour les urgences, la DSI est aussi joignable par téléphone au 02 43 64 16 25.
Retrouvez nos documentations en cliquant sur ce lien
Faire une demande au support
Les champs obligatoires sont marqués d'un astérisque*
{"xsrfToken":"8e89b86922673737f2e8e7d7ddd9d17a5eb319ac_lout","branding":{"id":"4","key":"sidesk","name":"Support DSI","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bd0423","headerLinkHoverBGColor":"#bd0423","headerBadgeColor":"#bd0423"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d7195000-642f-4da9-b193-3bc557418dc5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2MyMzEzYS1kYTI3LTRhOTItODQ3MS0yNjNjM2M0MWYyNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ3MTk1MDAwLTY0MmYtNGRhOS1iMTkzLTNiYzU1NzQxOGRjNSI6WyJyZWFkIl19LCJleHAiOjE3NTIyMDQ1ODgsIm5iZiI6MTc1MjIwMzk4OH0.TuZhGhVoRjz5JBSM3XpdWhsS9LYsqfL_7rbwode4bX0&client=27c2313a-da27-4a92-8471-263c3c41f272&mode=fit","logoId":"d7195000-642f-4da9-b193-3bc557418dc5","isLogoAvailable":true,"helpCenterTitle":"Bienvenue au support de la DSI","sharedPortalName":"Support DSI","userInitialAnnouncementHeader":"\uD83D\uDFE2 Tous nos services sont opérationnels.","userInitialAnnouncementMessageWiki":"<p>Une question ? besoin d'une information ? Retrouvez toutes notre documentation sur <b><a href=\"https://confluence.compta.com/display/EXPLOIT/%5BINFO%5D+Aide+informatique\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Confluence</a></b></p>\n<p>Pour les urgences, la DSI est aussi joignable par téléphone au 02 43 64 16 25.<br> <b><ins>Horaire d'ouverture :</ins></b></p>\n<ul>\n <li><em>Matin</em> : du lundi au vendredi de 8h00 à 12h00</li>\n <li><em>Après-midi</em> : lundi, mercredi et jeudi de 13h30 à 18h00 ; mardi de 15h à 18h00 ; vendredi de 13h30 à 17h00</li>\n</ul>","translations":{"fr-FR":{"helpCenterTitle":"Bienvenue au support de la DSI","sharedPortalName":"Support DSI","announcementHeader":"\uD83D\uDFE2 Tous nos services sont opérationnels.","announcementMessage":"Une question ? besoin d'une information ? Retrouvez toutes notre documentation sur *[Confluence|https://confluence.compta.com/display/EXPLOIT/%5BINFO%5D+Aide+informatique]*\n\nPour les urgences, la DSI est aussi joignable par téléphone au 02 43 64 16 25.\n*+Horaire d'ouverture :+*\n* _Matin_ : du lundi au vendredi de 8h00 à 12h00\n* _Après-midi_ : lundi, mercredi et jeudi de 13h30 à 18h00 ; mardi de 15h à 18h00 ; vendredi de 13h30 à 17h00","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#1b656d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d77796b9-b046-42b5-af54-44daae03dae4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2MyMzEzYS1kYTI3LTRhOTItODQ3MS0yNjNjM2M0MWYyNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ3Nzc5NmI5LWIwNDYtNDJiNS1hZjU0LTQ0ZGFhZTAzZGFlNCI6WyJyZWFkIl19LCJleHAiOjE3NTIyMDQ1ODgsIm5iZiI6MTc1MjIwMzk4OH0.5HC-T_c3R9EFE1fY4KJeauz7ltUtmnr4ltLSdaTOzfY&client=27c2313a-da27-4a92-8471-263c3c41f272&height=300&mode=fit","bannerMediaApiFileId":"d77796b9-b046-42b5-af54-44daae03dae4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"sidesk","projectId":10005,"serviceDeskId":4,"name":"Support DSI","description":"","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"59","name":"Déclarer un incident","descriptionHtml":"","callToAction":"Déclarer un incident","introHtml":"<p>Vous êtes bloqué et vous ne pouvez plus travailler.</p>","icon":10528,"iconUrl":"https://jira.support.compta.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[18],"key":""},{"id":"60","name":"Faire une demande au support","descriptionHtml":"","callToAction":"Faire une demande au support","introHtml":"<p>Vous avez besoin de materiel, d'un accès, d'une information ou d'une assistance sur une application.</p>","icon":10548,"iconUrl":"https://jira.support.compta.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[18],"key":""},{"id":"44","name":"Email request","descriptionHtml":"<p>Bienvenue sur le portail d'assistance Aide.pc</p>","callToAction":"Email request","introHtml":"<p>Demande reçue du formulaire Jira</p>","icon":10534,"iconUrl":"https://jira.support.compta.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"Informatique"}],"orderMapping":{"19":[59],"18":[60,59]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4922e430-d757-35a2-a8ee-47accefa3455","appLinkName":"System Confluence","appLinkUrl":"https://comptacom.atlassian.net/wiki","spaceKey":"INFO","spaceName":"[INFO] Aide informatique","spaceUrl":"https://comptacom.atlassian.net/wiki/spaces/INFO","isServer":false},"labels":[],"projectKey":"SIDESK","serviceDeskId":4,"kbLinkDomainURLs":["https://comptacom.atlassian.net","https://jira.support.compta.com"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SIDESK","userLanguageHeader":"\uD83D\uDFE2 Tous nos services sont opérationnels.","userLanguageMessageWiki":"<p>Pour les urgences, la DSI est aussi joignable par téléphone au 02 43 64 16 25.</p>\n<p>Retrouvez nos documentations en cliquant sur <a href=\"https://confluence.compta.com/display/EXPLOIT/%5BINFO%5D+Aide+informatique\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">ce lien</a></p>","defaultLanguageHeader":"\uD83D\uDFE2 Tous nos services sont opérationnels.","defaultLanguageMessage":"Pour les urgences, la DSI est aussi joignable par téléphone au 02 43 64 16 25.\n\nRetrouvez nos documentations en cliquant sur [ce lien|https://confluence.compta.com/display/EXPLOIT/%5BINFO%5D+Aide+informatique]","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2MyMzEzYS1kYTI3LTRhOTItODQ3MS0yNjNjM2M0MWYyNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyMDUxODgsIm5iZiI6MTc1MjIwMzk4OH0.IvFq4flPY-m2g3lvbWbnu8bXODwI2gCVOMBKJo8NZ38","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"27c2313a-da27-4a92-8471-263c3c41f272","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":60,"projectId":10005,"issueType":{"id":"10004","name":"Service Request"},"form":{"name":"Faire une demande au support","descriptionHtml":"","callToAction":"Faire une demande au support","intro":"<p>Vous avez besoin de materiel, d'un accès, d'une information ou d'une assistance sur une application.</p>","instructions":"","icon":10548,"iconUrl":"https://jira.support.compta.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Envoyer la confirmation par e-mail à","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Votre demande concerne :","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10069","label":"Arrivées / Départs","selected":false,"children":[]},{"value":"10722","label":"Bleez (Logiciel)","selected":false,"children":[]},{"value":"10721","label":"Bleez SAS","selected":false,"children":[]},{"value":"10058","label":"Cador / Dia","selected":false,"children":[]},{"value":"10062","label":"DR / Menu Féderateur","selected":false,"children":[]},{"value":"10059","label":"Isacompta","selected":false,"children":[]},{"value":"10052","label":"La téléphonie","selected":false,"children":[]},{"value":"10060","label":"Le VPN","selected":false,"children":[]},{"value":"10054","label":"Le réseau ou Internet","selected":false,"children":[]},{"value":"10063","label":"RCA","selected":false,"children":[]},{"value":"10061","label":"Silae","selected":false,"children":[]},{"value":"10068","label":"Teams OneDrive ou SharePoint","selected":false,"children":[]},{"value":"10065","label":"Un autre logiciel","selected":false,"children":[]},{"value":"10066","label":"Un lecteur réseau ( Collab, Dia client, Z )","selected":false,"children":[]},{"value":"10055","label":"Un ordinateur","selected":false,"children":[]},{"value":"10056","label":"Un scanner","selected":false,"children":[]},{"value":"10057","label":"Un écran","selected":false,"children":[]},{"value":"10064","label":"Une demande de matériel","selected":false,"children":[]},{"value":"10051","label":"Une imprimante","selected":false,"children":[]},{"value":"10067","label":"Une restauration de données","selected":false,"children":[]},{"value":"10053","label":"Word Excel Outlook","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Résumé de votre demande :","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Pensez à préciser toutes les informations nécessaires à la bonne compréhension de votre demande par notre équipe. Exemple à ne pas faire \"Merci de me rappeler\"","descriptionHtml":"<p>Pensez à préciser toutes les informations nécessaires à la bonne compréhension de votre demande par notre équipe. Exemple à ne pas faire \"Merci de me rappeler\"</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Pièce jointe","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/60","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/60","calendarParams":{"firstDay":1,"date":"2025-07-11T05:19:48+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4922e430-d757-35a2-a8ee-47accefa3455","appLinkName":"System Confluence","appLinkUrl":"https://comptacom.atlassian.net/wiki","spaceKey":"INFO","spaceName":"[INFO] Aide informatique","spaceUrl":"https://comptacom.atlassian.net/wiki/spaces/INFO","isServer":false},"labels":[],"projectKey":"SIDESK","serviceDeskId":4,"kbLinkDomainURLs":["https://comptacom.atlassian.net","https://jira.support.compta.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2MyMzEzYS1kYTI3LTRhOTItODQ3MS0yNjNjM2M0MWYyNzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIyMDUxODgsIm5iZiI6MTc1MjIwMzk4OH0.IvFq4flPY-m2g3lvbWbnu8bXODwI2gCVOMBKJo8NZ38","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"27c2313a-da27-4a92-8471-263c3c41f272","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}